Refund policy
Return and Refund Policy
Last updated: March 2026
At Eloura, we stand behind the quality of our products with a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you may request a full refund within 60 days of receiving your order.
Eligibility
To qualify for a return and refund, the following conditions must be met:
- Your return request must be submitted within 60 days of the delivery date.
- The item must be unused, unopened, and in its original packaging.
- You must provide your order number and the email address used at checkout.
How to Request a Return
To start a return, please email us at elourasupport@gmail.com with the subject line "Return Request" and include:
- Your order number
- The reason for your return
- Your full name and shipping address
Our team will respond within 1-2 business days with return instructions.
Refund Processing
Once we receive and inspect your returned item, we will notify you by email. Approved refunds will be issued to your original payment method within 5-10 business days. Please note that your bank or payment provider may require additional time to process the refund on their end.
Customer Responsibility
The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of items sent without tracking.
Non-Returnable Items
Items that have been opened, used, or are missing original packaging are not eligible for return. If your product arrives damaged or defective, please contact us immediately at elourasupport@gmail.com and we will arrange a replacement or full refund at no additional cost to you.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or credit card provider. If the issue persists, contact us at elourasupport@gmail.com and we will look into it for you.