Shipping policy
Shipping Policy
Last updated: March 2026
Thank you for shopping with Eloura. We are committed to getting your order to you as quickly and reliably as possible.
Processing Time
All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Time
Once your order has been shipped, delivery typically takes 5-8 business days. Delivery times may vary depending on your location, customs processing, and carrier conditions.
Where We Ship
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
Shipping Confirmation and Tracking
Once your order ships, you will receive an email confirmation with a tracking number. Please allow up to 24 hours for tracking information to update after dispatch.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office for more information.
Delays
While we do our best to meet the estimated delivery timeframes, Eloura is not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances beyond our control. If your order is significantly delayed, please contact us at elourasupport@gmail.com and we will do our best to help.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please reach out to us at elourasupport@gmail.com within 14 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible, whether that means reshipping your order or issuing a refund.